Website Care and Support

We offer monthly and annual payment options for our website maintenance packages. 

Note: Monthly payments require a credit card to be kept on file for automatic billing each month.

Having a website maintenance package in place keeps your site running smoothly, up-to-date, and supports the overall health and performance of your site. Some benefits of website maintenance include:

• Regular website maintenance keeps your website safer and helps you avoid cyber security threats..
• If your server or website does have a security issue, having a website maintenance package in place means you’ll have a support team ready to get it back up and running quickly.
• Our website maintenance packages are dedicated to performing updates on a regular basis ensuring that plugins, add-on services, and other site functions stay up-to-date and compatible with rapidly changing technology.
• It can take a lot of time to diagnose website problems and having a website maintenance package in place will help you rest peacefully while any issues are dealt with.
• Website maintenance and management packages provide peace of mind. Knowing that you have a dedicated team to make sure your website is running smoothly means you can focus on running your business.

We will need access to your website hosting account, WordPress dashboard as an Admin and your domain upon signing so we can kick-off the process with our hosting partner and web development team.

Once you complete the checkout process, we’ll have your WordPress website maintenance package fully set up within ten business days.

Unused website updates and edits do not roll over; however, if you pay annually you will receive all your website support upfront.

Yes! Websites with advanced functionality like WooCommerce or Shopify take more resources for us to manage, test and keep running smoothly. Our Premium Plan is designed for E-Commerce websites.

Our website maintenance packages focus on preventative care, aiming to keep issues from arising. However, if a major problem does occur, we will work directly with your web hosting company on your behalf. While we can’t guarantee your website won’t be hacked, we’ll do everything we can to prevent it. If needed, we’ll assist with restoration, cleanup, and maintenance using one of our backups.

We’re happy to work with any hosting provider, as we understand that every website has unique needs and clients have varying budgets and hosting preferences. If you’re considering switching, upgrading, or just need a recommendation, feel free to reach out to us at info@upwarddigitalmarketing.com.

If you have website tasks that go beyond your monthly plan, we’ll provide a separate quote for your approval. Requests that exceed your plan’s support will be evaluated on a case-by-case basis. With your approval, any additional work beyond your included support will be billed at our current support rate.

Absolutely, 100%. While we’d be sad to see you go, we understand that sometimes a change is necessary. Just send a cancellation request via email, and we’ll stop the next payment right away.

While our website maintenance packages are tailored for sites we’ve built, we also offer plans for clients looking for a partner to help maintain their website. Our team is eager to assist!

We start with a website evaluation to get familiar with its structure, how it was built, and identify any potential issues. From there, we’ll provide a list of necessary fixes, software updates, and suggestions for improvements before moving forward with a monthly maintenance package.

If you’re interested, please email us, and we’ll provide a quote.

Yes, absolutely. Your WordPress admin dashboard will not change when we take over hosting and website maintenance.

The cost of a monthly website maintenance package is based on the level of protection you choose.

• Starter Web Care Plan – This basic plan is $139/month.
• Standard Web Care Plan – Our mid-level package is $199/month.
• Premium Web Care Plan – Our top-tier package is $299/month.

Note: Monthly payments require a credit card to be kept on file for automatic billing each month. Additionally, if your website will be migrated to our hosting there is a one-time $139 fee.

Yes, that is correct. We will migrate your website within the first 2 weeks and then onboard you to our monthly website maintenance once migration is complete. We will need access to your website hosting, WordPress dashboard as an Admin and your domain upon signing so we can kick off the process with our website hosting partner and web development team.

We hope it never comes to that, but if it does, we’ll assist with migrating your website to your new provider. We’ll also collaborate with whoever you choose to ensure a smooth transition for both you and your visitors. We simply ask for 30 days’ notice to give us time to back up the site, transfer it to your new host, and discontinue billing.